Terms & Conditions of Doing Business with Eagle Distribution
This page contains Eagle Distributions Terms & Conditions for both Customers (Section 1) and Suppliers/Vendors that are selling to Eagle Distribution (Section 2). There is also a third section (Section 3) regarding Cisco products. These Terms & Conditions apply to all communication with Eagle Distribution and cover any and all transactions with Eagle Distribution.
If any of our Terms & Conditions are not clearly understood, then please send written notification to Eagle Distribution prior to either making a purchase from Eagle Distribution or Selling products to Eagle Distribution.
Section 1 - Customers Buying From Eagle Distribution
All Eagle Distribution Terms & Conditions and RMA Policies apply to all purchases and correspondences with Eagle Distribution including all internet and non-internet purchases, phone calls, emails, faxes, and any type of communication.
Eagle Distribution's return policy requires that a written RMA request be submitted by the customer for approval. If approved, the product must be returned within 20 calendar days from the time of purchase with a 30% restocking fee (this fee is on a case by case basis and can be higher for items that are deemed to be opened, used, configured prior to shipping, or placed under manufacturer maintenance). The restocking fee is due at the time the product is returned. Any refunds, minus the restocking fee, will be provided as a store credit within five (5) business days upon receipt of the returned merchandise.
Eagle Distribution reserves the right to cancel or refuse any purchase at any time for any reason without penalty. Eagle Distribution will not be held liable for any mistakes made by us, our customers, or Eagle Distribution's suppliers during the quoting or fulfillment process.
After an order is placed by a customer, Eagle Distribution reserves the right to cancel any order in which the billing and shipping addresses do not match. This can be waived in certain instances for government agencies or corporations with multiple branches that can be verified by Eagle Distribution. Also, customers can have us ship to a non-billing address by calling their credit card issuing bank and adding the shipping address as a valid address on the card. Eagle Distribution will then contact the issuing bank to verify.
To further protect the security of our customers and our organization, Eagle Distribution works with the authorities to catch and prosecute any person(s) that makes fraudulent purchases on a stolen credit card.
Eagle Distribution cannot be held liable for any errors on our website. This includes but is not limited to content, prices, descriptions, or product availability. Eagle Distribution reserves the right to make changes at any time and reserves the right to cancel any order that was placed by a customer in which the product information, pricing, availability, or any other website content may be incorrect. Eagle Distribution cannot be penalized or held liable for any such errors.
Not all products are eligible for return. All return requests are handled on a case by case basis. Although most products are eligible for return within the first 20 days, Eagle Distribution reserves the right to refuse any return for any number of reasons. Returns may be refused for products that are configured prior to shipping or are custom made products. These include, but are not limited to, servers, desktops, custom cables, and any other products that are configured or custom made prior to shipping. These types of products are non-returnable items once delivered.
Furthermore, products sold by Eagle Distribution are not manufactured by Eagle Distribution, and Eagle Distribution has made no affirmation of fact or promise relating to the products sold. All warranty claims shall be asserted exclusively against the manufacturer of the products. Except as to title, there are no warranties, whether written, oral, implied or statutory, relating to the products. No implied statutory warranty of merchant ability or fitness for particular purpose applies to the products sold.
Eagle Distribution cannot accept any returns in which the packaging or product has been altered, written on, opened, or damaged in any way. The product and it's packaging must be in the original condition.
Most products sold by Eagle Distribution carry a manufacturer warranty. Eagle Distribution will assist warranty replacements in the first 30 days of delivery. After 30 days, the customer is responsible to contact the manufacturer directly. Eagle Distribution will not be responsible for any product issues, warranty issues, or maintenance issues after 30 calendar days of delivery.
Any quotes via online, email, fax, or verbal may or may not include shipping & handling. Eagle Distribution is not responsible for any mistakes made during the quoting and/or sales process. This includes information sent via email, fax, verbal, or on our website. If Eagle Distribution provides product information to a customer then that information is given at the best of Eagle Distribution's knowledge. Eagle Distribution cannot be held responsible if any product information (including but not limited to product specifications, availability, price, or other information) is incorrect. Customers are encouraged to independently verify any and all product information for any products being purchased for themselves or their customers. Eagle Distribution sometimes provides product recommendations to customers, however, it is the customer's responsibility to verify that the recommended information is correct and that any recommended products meet their network requirements. Eagle Distribution cannot refund money for products in which the customer ordered incorrect product(s) even when Eagle Distribution assisted with the recommendation.
DISCLAIMER & ACKNOWLEDGEMENT: Eagle Distribution does not manufacturer the products sold by Eagle Distribution and may or may be not directly affiliated with the manufacturer of the products. Eagle Distribution is an independent distributor and reserves the right to purchase products either directly from the manufacturer or form other suppliers/distributors. Eagle Distribution reserves the right to purchase products from any company which offers Eagle Distribution the best price including other resellers, wholesale suppliers, manufacturer distributors, independent distributors, and any other company that is selling products either in the United States or internationally. Furthermore, Eagle Distribution may or may not be a registered partner with the manufacturer for products that we sell. If a customer wishes to make a purchase and requires that Eagle Distribution purchase a particular product or products directly from the manufacturer, or requires that Eagle Distribution be a registered partner of the said manufacturer (and purchase from within the given manufacturer's authorized distribution network) then Eagle Distribution requires that the customer make this request in writing prior to the purchase being made. If this request is not made, it is assumed that the customer does not require Eagle Distribution to be a direct partner of the manufacturer and it is understood that Eagle Distribution reserves the right to purchase products in good faith in the open market and is not required to buy from within the manufacturer's authorized distribution network. The buyer acknowledges and understands that, as a result of purchasing products outside of the Manufacturer’s authorized distribution network, they are responsible for any warranty and or maintenance issues that may be associated with buying outside the manufacturer network.
RELEASE. In accepting delivery of products, the buyer releases, remises and forever discharges Eagle Distribution and any officers, employees and representatives, successors and assigns, from any and all claims, causes of action, rights of recovery, including any right to indemnity or contribution, for all damages, losses, expenses, liabilities and judgments incurred or entered as a result of the sale of any products that may be outside of the specific product manufacturer’s authorized distribution network. It is understood that Eagle Distribution has the right to independently purchase products outside of the manufacturer's authorized distribution network in order to save money for our customers and/or Eagle Distribution.
When Eagle Distribution purchases from the manufacturer or other suppliers/distributors, Eagle Distribution will not be liable for any shipping delays, errors, defects or damage (intentional or otherwise) to the products our suppliers sell to us (Eagle Distribution) or any damages which may result from the use of said products. Since Eagle Distribution is not the manufacturer of the products sold by Eagle Distribution and may not be directly affiliated with the manufacturer of the products, Eagle Distribution requires the customer to inspect all products upon delivery. If the products are not exactly as ordered and not in the condition as ordered, Eagle Distribution requires written notification within 30 calendar days of delivery in order for Eagle Distribution to take appropriate action with our supplier(s). After 30 days, it is assumed that the products have been thoroughly inspected and are exactly as requested.
All information by way of online, email, fax, or verbal is confidential and may be legally privileged. It is intended solely for the addressee(s). Access by anyone else is unauthorized.
NET PAYMENT TERMS - If Eagle Distribution approves net payment terms to a customer, then all products sold by Eagle Distribution to the customer remain the property of Eagle Distribution until payment is made in full by the customer. Eagle Distribution reserves the right to recover all products if payment becomes more than 30 past due. Furthermore, any invoices that become more than 120 days past due are subject to a 15% charge. This 15% charge is re-applied for each additional 30 days that the invoice becomes past due.
Section 2 - Suppliers/Vendors Selling to Eagle Distribution
Eagle Distribution’s terms & conditions, as stated below, are to be followed by all suppliers for all purchases made by Eagle Distribution. Please send written notification, prior to shipment, if any of the below terms & conditions cannot be met. When a vendor to Eagle Distribution ships a product or products that are on a purchase order from Eagle Distribution, it is understood that all of Eagle Distribution's terms & conditions have been read and accepted by the supplier.
Eagle Distribution requires a signature on all shipments for products purchased by Eagle Distribution. Eagle Distribution will not be responsible for paying invoices for products that are shipped without signature in which the delivery of the products are in dispute by the customer or by Eagle Distribution.
All products that are shipped should be contained within a second protective box. This box should be adequate in protecting the shipment from damage. The shipper is to take all measures necessary in protecting the product(s) from damage.
If the address on a given purchase order is not the address of Eagle Distribution, then Eagle Distribution requires the vendor to drop-ship blind and to use any packing slip that is provided by Eagle Distribution. The vendor should not include their name, logo, or contact information anywhere on the box or within the shipment. Furthermore, there should be no indication of price paid or receipt anywhere on or within the shipment.
When Eagle Distribution provides customer contact information on a purchase order, that information is confidential and should never be used by the vendor to contact the customer directly without prior written notification by Eagle Distribution. Furthermore, this information should not be shared with any 3rd party company. This information is confidential and legally privileged.
It is the purchasers’ understanding that the products to be purchased pursuant to an Eagle Distribution purchase order are brand new (unless otherwise specified on the purchase order) and are in the original manufacturer packaging and are manufactured specifically by the listed manufacturer of the products on the purchase order. No alternative or 3rd party manufacturer is to be substituted in place of the listed manufacturer and no product other than the exact part number specified is to be shipped without prior written approval.
Eagle Distribution purchases products in good faith from our suppliers. For any and all purchase orders, it is understood by the product supplier that Eagle Distribution is purchasing original manufacturer equipment that is not the product of fraud or duplication. If the products to be sold pursuant a purchase are not brand new, not made by the said manufacturer, or are the products of fraud or duplication, then please immediately cancel the purchase order. Thereafter, please immediately refund any deposit that may have been paid in anticipation of the purchase order.
All new products must be eligible for manufacturer maintenance and warranty or an immediate refund shall be given. A full refund will be given if, at any point, the manufacturer of the product(s) does not accept or voids the manufacturer maintenance.
Section 3 - Special Terms & Conditions for Purchasing Cisco Products From Eagle Distribution
Please note that Eagle Distribution purchases Cisco products through independent channels and is not part of Cisco's authorized channel network as we are a secondary market supplier of Cisco products. Eagle Distribution is not directly affiliated with Cisco and is not an authorized distributor or authorized reseller of their products. The buyer acknowledges and understands the terms of these conditions. As a result of purchasing Cisco products outside of the Manufacturer’s authorized distribution network, these products may not be not warranted by Cisco. As a result, Cisco may not service the products and/or the use of the products in a particular system or with any other products as it may void Cisco’s warranties on the remaining parts of the system.
RELEASE. In accepting delivery of Cisco products from Eagle Distribution the buyer releases, remises and forever discharges Eagle Distribution and it's officers, employees, and representatives from any and all claims, causes of action, rights of recovery, including any right to indemnity or contribution, for all damages, losses, expenses, liabilities and judgments incurred or entered as a result of the sale of the Cisco products outside of Cisco's authorized distribution network.
When a company purchases Cisco products from Eagle Distribution, it is the responsibility of the purchaser to educate their customer of the above terms and conditions.